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Welcome to our new stockist FAQs. Below we answer your questions for becoming a True Grace stockist, to shipping costs and pack quantities
New Stockist FAQs
Finding the right products
We have handy onsite guides to help navigate our ranges. You read can through them all here.
Our Manor & Village collections are our most popular. Manor range contains a lot of our stronger scents whilst Village range contains more of our lighter scents. Burlington is our premium range and contains our 6 bestselling scents. Our Walled Garden range features herby/citrus scents and is our more entry price point option.
We have pulled together a handy bestsellers guide to help you build your first order with us. This shows what our bestselling products are and guides you through our most popular categories and fragrances. Read more here.
Placing an order
Once you have added all your chosen products to your cart, proceed to checkout as normal.
At checkout you will be asked to enter the delivery address and given the option to either pay by card for your order or pay by bank transfer.
Once we receive your order, we will review it and assign it a despatch date which we will notify you of via email.
Yes, if you have questions about your order, please contact us at sales@truegrace.com or you can book an appointment with a member of our sales team via the below link.
Items do need to be ordered per pack size. The pack size depends on the item but is usually 4, 6 or 12.
There is no minimum spend amount however orders under $700 do incur a small surcharge of $50.
There is no minimum spend amount however orders under $700 do incur a small surcharge of $50.
Shipping is calculated as 10% of your total order unless your are using your own freight forwarder. This will be calculated at checkout.
Payment
You can pay for your order either by entering your card details at checkout or by selecting "pay by bank transfer".
If you pay by card at checkout we will collect payment once your order is confirmed.
If you select "pay by bank transfer" a member of our team will be in touch, via email, with payment details. Please note, your goods will not be dispatched untill your order is paid for.
Once we receive your order we can see whether you have selected BACS or paid by card. We will then review and confirm your order, this can take up to 2 working days.
Once your order is reviewed and confirmed we will either collect payment (if you have paid by card) or be in touch with our bank details to pay via bank transfer. Once paid our accounts department and we will mark your order as paid.
When paying via bank transfer, please deduct your credit from the order total on your proforma when making payment. Your account will balance automatically.
If you are paying via card at checkout, please notify us ahead of paying. You can contact us at sales@truegrace.com
Unfortunately we don't offer credit terms. Our goods need to be paid for before despatching.
If you are looking to place an order with credit terms, we are stocked on Faire Wholesale. Please click here for a link to Faire wholesale where you can set-up an account.
Order Processing
We aim to approve all orders within 2 working days.
Lead times depends on the availability of the product and the time of year. We will give you an estimated lead time once your order has been approved.
If you have queries around specific product availability, please contact us at sales@truegrace.com.
Stock
Where testers are available, you can order one tester per pack of full product ordered.
We will inform you of stock availability once your order has been processed. If you require an urgent order with in-stock product only please email us via sales@truegrace.com to request a free stock list.
Pack sizes vary per product but are usually 4, 6 or 12.
We offer fragrance samples so you can get a feel for the fragrances we do prior to ordering. We also offer in-store testers for display.
Our samples can be browsed here
Delivery
Will be calculated at checkout and is 20% of your total order, unless you have your own freight forwarder.
If you have a freight forwarder, please contact us ahead of placing your order.
Orders are shipped via DHL and can take between 3 - 5 working days to arrive dependant on location.
We are unable to request specific delivery times with our couriers. You will receive tracking information once your order is dispatched.
All orders are sent via DHL unless you are using your own freight forwarder.
We ship directly from our warehouse in Wiltshire, UK.